FAQs


WHAT ARE THE TRADING HOURS?

Trading starts at 12 a.m. Monday and ends 11.59 pm Friday, Server Time (excluding some public holidays). Server time is GMT +2. Please take into consideration that the Daylight Saving Time is not included in this timezone.


WHAT IS A SPREAD?

The spread is the difference between the ask price and the bid price for a security or an asset. The bid is how much a buyer wants to pay, while the ask is what the seller wants to accept.


WHAT IS A PIP?

A pip is a fractional change in a pair of currencies being traded in the Forex market. It is the smallest amount a currency can change, which in currency pairs involving the U.S dollar is 1/100th of 1% or $0.0001, also known as one basis point. It can be further broken down into micro pips, which are a tenth the size of a pip.


WHAT IS THE MAXIMUM NUMBER OF TRADES THAT CAN BE EXECUTED AT ONE TIME?

There is no limit to the number of trades that can be carried out at any one time.


WHAT DO THE TERMS ‘LONG’ AND ‘SHORT’ MEAN?

Going long on a stock is when an investor buys a stock in order to own it in the long run, confident the price will go up. Going short on a stock means you expect the price to go down, so you ‘borrow’ the stock from a broker and sell them immediately. The investor then buys the stock after the price drops. The stocks are then returned to the broker.


WHAT IS A STOP LOSS ORDER?

Stop Loss (SL) order does exactly as it says – when losses get too steep according to your own risk threshold, the system will automatically trade your stock. If you go Long on a stock, the SL will be lower than the purchase price, while it is higher than the sell price when you Short it.


CAN I TRADE AFTER THE MARKET CLOSES?

No trades are allowed once the market closes.


WHICH CURRENCIES CAN I DEPOSIT?

Your trading currency will be chosen upon registration, whch will either be USD, GBP or EUR. This cannot be changed after you have begun trading.


WHAT IS THE MINIMUM INITIAL DEPOSIT?

To begin using the platform, the minimum required is 200USD/GBP/EUR, or the equivalent in your local currency.


DO I NEED TO MAKE A DEPOSIT IN ORDER TO REGISTER?

You do not have to pay any money to register, only when you want to start trading do you deposit money.


HOW CAN I DEPOSIT MONEY?

Before making a deposit, we strongly advise you to get in contact with one of our account managers. If you do not have one assigned or haven’t been contacted yet, please let us know via e-mail at [email protected], Live Chat or phone at +3726347369.
You may deposit funds using credit cards, debit cards, wire transfers and some online payment systems. The following cards are readily acceptable:

MasterCard

Visa

A direct wire transfer to our bank account will reflect immediately. Send us your Swift Confirmation Receipt in order for us to track your transfer quicker.




HOW DO I MAKE A WITHDRAWAL?

All withdrawal requests will be processed by TradeLTD. Initial deposit amounts will be transferred back to the original source of the funds while any profits will be wired to a bank account of your choice as long as it is on the account holder’s name (please note that the initial deposit is reimbursed first before any profits are sent by the company).
A withdrawal can take 3-5 business days to be processed. If the withdrawal is approved, the funds will be available in your bank account balance in up to 21 business days depending on your bank or credit card company.


WHAT IS THE MINIMUM WITHDRAWAL AMOUNT?

The minimum amount for a withdrawal is 50 units for Credit/Debit Card withdrawals and 100 units for wire transfers.


CAN I CANCEL A WITHDRAWAL?

Yes, you can cancel a withdrawal at any given time by accessing the “Withdrawal” option in “My Account” section. To proceed with the cancellation, simply click the “Cancel” button. Also, you can cancel a withdrawal request by contacting your personal account manager or Customer Support via e-mail at [email protected], Live Chat or phone at +3726347369.


HOW CAN I RESET MY PASSWORD IF I HAVE FORGOTTEN IT?

Click the link below to get a new password.
Forgot Password


HOW CAN I BECOME A CLIENT OF TRADELTD?

Our registration process is fast and simple. Click on the link below to set up your account. You will then be contacted by an Account Manager to complete your registration. Registration


WHAT DO I DO IF MY PERSONAL DETAILS CHANGE?

You can send an email to client support to have your personal details updated.


WHERE CAN I VIEW MY ACCOUNT BALANCE?

Your account balance will be visible at the top of the page. Otherwise, go to "My Account" and you will be able to see your balance and transaction history. This section is only available to registered users.


WHAT ARE THE COMPUTER REQUIREMENTS TO TRADE ON TRADELTD?

Our platform can be used on any computing device – smartphone, tablet, laptop or desktop. All you need is a web browser – Google Chrome preferably, and Adobe Flash Player.


IS MY SENSITIVE DATA SAFE?

All transactions and data transfers are done over a 128 bit SSL encryption certificate, which is the same software employed by all leading financial institutions in the world. Your personal data will not be shared with any third parties.


WHAT DO I DO IF I AM UNABLE TO TRADE?

Contact our client support centre at any time of day with any questions you may have.